Keep your existing merchant account and gateway (see list of compatible gateways), or if your organization does not have one, check out the list of compatible gateways below.

What Else Do You Need To Know?

  • What are a merchant account and gateway?

    A merchant account is a bank account that allows a merchant (you) to accept credit card payments. The gateway is what is used in place of a 'swiper' because online payments are typed by the purchaser into your website. The gateway service then securely lets StarChapter know if the transaction is valid or declined and then lets the merchant account know to process the proper payments to be ultimately deposited into your organization’s bank account.

  • Why do I need a merchant account and a gateway?

    You need a merchant account and gateway to accept credit card payments from your StarChapter website. Even PayPal is a gateway of sorts. If you choose not to accept credit cards for now, you do not need a merchant account. You can still use StarChapter to keep track of all your check and cash payments.

  • What gateways are compatible with StarChapter?

    StarChapter is compatible with the following online gateways:

    • Authorize.net
    • Eprocessingnetwork.com
    • First Data Global / LinkPoint (PEM)
    • First Data Payeezy/e4
    • Merchant One 
    • PayFlow Pro
    • PayPal Payments Standard
    • PayPal Payments Pro
    • Plug and Pay
    • PSI Gate (Canada)
    • Redfin
    • Swoosh ePay
    • Worldpay, powered by SecureNet
  • What if I don't know what gateway we currently use?

    Sometimes this was set up by a past chapter member and it is common not to know. What you can do is look at your bank and merchant bank statements to determine. Contact your merchant provider and ask them what gateway you are currently using and what are the username and password to access your account online.

  • What are the transaction fees?

    Transaction fees are not charged by StarChapter. Your merchant bank provider will charge you a combination of a flat fee per transaction and a percentage fee of the sale.

  • What credit cards can be accepted on my website?

    When you set up your merchant account you can choose to accept Visa, MasterCard, Discover and American Express. American Express requires a separate registration process that your merchant account provider can help with.

  • Who will help us with our merchant account?

    StarChapter is always there to help you with our software service, but your merchant account will be fully supported by your merchant account provider from underwriting, set up, training, and statement reporting.

  • Is ecommerce with StarChapter safe and secure?

    StarChapter is PCI compliant and audited regularly. Full credit card numbers are not stored by StarChapter, rather they are passed to the secure gateway using encryption to protect the transferred data.